Shipping policy
We're committed to delivering your order quickly and reliably—with free shipping on all orders.
Free Shipping We offer complimentary shipping on all orders to Canada and the United States. No minimum purchase required.
Processing Time Orders are typically processed within 1-3 business days. You'll receive a confirmation email once your order ships with tracking information.
Delivery Time 🇺🇸 United States: 7-12 business days 🇨🇦 Canada: 7-14 business days
Delivery times may vary based on your specific location and carrier availability.
Shipping Locations We currently ship to addresses in Canada and the United States only. We accept orders in both CAD and USD.
Order Tracking Once your order ships, you'll receive a tracking number via email. You can monitor your shipment's progress through the carrier's website or your account dashboard.
Lost or Delayed Packages While rare, packages can occasionally be delayed or lost in transit. If your order hasn't arrived within the expected delivery window, please check your tracking information first for any updates.
If your tracking shows no movement for several days or indicates the package is lost, please contact us immediately. We'll work with the carrier to locate your package or arrange a replacement or refund as appropriate.
For packages marked as delivered but not received, please check with neighbors or building management, as carriers sometimes leave packages in secure locations. If you still cannot locate your package after 24 hours, contact us and we'll open an investigation with the carrier.
Shipping Restrictions Please note that we cannot ship to P.O. boxes for certain items. If you have questions about shipping to your location, please contact us before placing your order.
Questions? If you have any questions about shipping or need assistance with your order, please don't hesitate to contact our customer service team.
Email: theupswingstore@gmail.com Response time: Within 24-48 hours
Our customer service team is ready to assist you with any shipping inquiries, order tracking, or delivery concerns.
